1) IgnitionConfirm that your engine is on or the ignition is in the 'running' position.
If reading codes with the engine off ensure the ignition is in 'run' and not 'accessory' - one quick check to confirm this is when in 'run' your battery light on the dash will be illuminated and you will be able to turn on your cabin fans.
A note on push-button start: If your vehicle uses a keyless starting system press and hold the 'start' button with your foot off the brake to put it in 'run' mode.
2) BluetoothCheck your bluetooth settings and ensure that bluetooth is on and your BlueDriver is paired
3) iOS VersionIf you have a version of iOS between 11.0 and 11.1.2 you may be experiencing an iOS 11 bluetooth issue which can be resolved by updating to iOS 11.2 or newer.
For instructions on checking what version of iOS you have click here
4) Multiple Paired DevicesEnsure there are no other paired phones or tablets in range with their bluetooth on (they may try to connect automatically)
5) RestartRestart your iPhone or iPad by pressing and holding home + power until it shuts off and then turns back on.
For iPhone X:
- Press and release volume up
- Press and release volume down
- Press and hold side button until your phone restarts
6) Re-PairForget and then pair your BlueDriver
- Go to your device's Bluetooth settings page
- Tap the options button next to your paired BlueDriver (i)
- Select "Forget This Device"
- Pair your BlueDriver again
Remove your BlueDriver and then plug it in again, watch for the solid blue light . If no light comes on when you plug it in there could be an issue with a fuse on the vehicle (often shared with the cigarette lighter). If you contact support they will be happy to help hunt down the offending fuse!